Returns & Exchanges

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Inspect Goods

  Examine your package immediately upon arrival for any signs of damage or temperature compromise.

• 2.
  Document Issues

  Take clear photographs of the damaged product and the shipping label within 24 hours of delivery.

• 3.
  Contact Support

  Email our concierge team with your order number and photos to initiate a claim.

• 4.
  Resolution

  Once verified, we will issue a full refund or dispatch a fresh replacement at no additional cost.