Frequently Asked Questions
Find answers to common questions about our premium Japanese chocolates
How should I store my Nama Chocolate?
Nama Chocolate must be kept refrigerated (below 10°C/50°F) at all times to maintain its unique velvety texture and freshness.
Do your products contain nuts or alcohol?
Many of our products contain nuts or liquor. Please check the specific ingredient list and allergen warnings on each product page before purchasing.
Are ROYCE' chocolates gluten-free?
While many of our chocolates do not contain gluten ingredients, they are produced in a facility that processes wheat. Please refer to individual product labels for details.
How do you ensure the chocolate doesn't melt during shipping?
We use specialized insulated packaging and cooling gel packs for all heat-sensitive items to ensure they arrive in perfect condition.
What is the shelf life of your products?
Shelf life varies by product. Nama Chocolate typically has a 1-month shelf life, while our bar chocolates and cookies can last up to 3 months.
Do you offer gift wrapping services?
Yes, we offer signature ROYCE' gift wrapping and personalized messages to make your chocolate gift extra special.